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October 2022


Starting salary £19,350




Level 2 Customer Service Practitioner Apprenticeship

Help us make a difference to people, businesses and local communities

Are you looking for a new challenge? A new opportunity to ‘earn while you learn’ that provides fantastic training and career options? Our Customer Service Apprenticeship may be just what you're looking for!

You’ll learn the key skills, knowledge and behaviours required to complete a Level 2 Customer Service Practitioner Apprenticeship and gain invaluable customer service experience. These transferrable skills will set you up for the future and provide a foundation to build on whilst we support your career development.

LBG Graduate Shots 1

Is our Customer Service Apprenticeship for you?

We’ve got a few types of roles supporting our Customer Services Practitioner Apprenticeship programme, and we can discuss options and preferences at interview. You can either work in a fast-paced environment, taking customer calls and doing your best to help the person on the other end of the line. You’ll be assisting Commercial customers with their queries on their online banking platform or helping them with their day-to-day banking. It's all about fulfilling requests over the phone, answering questions and helping to resolve problems.

Alternatively, you could join a back-office team, working closely with other supporting departments, handling different Commercial customer activities. This could be from initial query to completion, supporting our customer-facing colleagues in providing outstanding customer service. You’ll review customer requests and update accounts / systems, following procedures to ensure correct actions have been taken in line with the bank’s compliance rules.

LBG Graduate Shots 8

What we’ll look for in you:

  • Good organisational skills, with excellent attention to detail and a high degree of accuracy
  • Strong written and verbal communication skills
  • A continuous improvement mentality – identifying and suggesting improvements to new and existing processes
  • A genuine team player – working together with colleagues to ensure you balance priorities and deliver on your promises

Is this for you?

What you need to apply

National 5 Qualifications in Maths and English at Grade C (or equivalent) or above (these can include predicted grades). If you haven't achieved the required qualifications we'll help you to take a Functional Skills test in these areas to bring you up to this level.


Edinburgh – The Gyle. You should live within a reasonable travelling distance to the office location. The role will be hybrid working split between the home and office, so you’ll have a great work life balance.

The application process

If you’re interested in joining this programme, please register your application and take the first step towards a rewarding career. You'll undertake an online test and assessment as part of the selection process. If you need any reasonable adjustments made to our recruitment process just let us know. We’ll contact you as soon as we can to let you know if you have been successful at each stage.

Closing date

21st August 2022

Our roles generate a lot of interest and occasionally we have to close the adverts earlier than stated on our website, so don't hesitate, apply today and see where an Apprenticeship with us can take you!


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