Starting
October 2022
Salary
Starting salary £19,350
Location
Wolverhampton
Qualifications
Level 2 Customer Service Practitioner Apprenticeship
Help us make a difference to people, businesses and local communities
Are you looking for a new challenge? A new opportunity to ‘earn while you learn’ that provides fantastic training and career options? Our Customer Service Apprenticeship may be just what you're looking for!
You’ll learn the key skills, knowledge and behaviours required to complete a Level 2 Customer Service Practitioner Apprenticeship and gain invaluable customer service experience. These transferrable skills will set you up for the future and provide a foundation to build on whilst we support your career development.
Is our Customer Service Apprenticeship for you?
Working in a fast-paced environment, you’ll take customer calls and do your best to help the person on the other end of the line. You’ll be assisting Commercial customers with their queries on their online banking platform or helping them with their day-to-day banking. It's all about fulfilling requests over the phone, answering questions and helping to resolve problems.
What we’ll look for in you:
- Good organisational skills, with excellent attention to detail and a high degree of accuracy
- Strong written and verbal communication skills
- A continuous improvement mentality – identifying and suggesting improvements to new and existing processes
- A genuine team player – working together with colleagues to ensure you balance priorities and deliver on your promises
Is this for you?
What you need to apply
GCSE Maths and English at Grade C (or equivalent) or above (these can include predicted grades). If you haven't achieved the required qualifications we'll help you to take a Functional Skills test in these areas to bring you up to this level.
Location
Wolverhampton – Pendeford Business Park. You should live within a reasonable travelling distance to the office location. The role will be hybrid working split between the home and office, so you’ll have a great work life balance.
The application process
If you’re interested in joining this programme, please register your application and take the first step towards a rewarding career. You'll undertake an online test and assessment as part of the selection process. If you need any reasonable adjustments made to our recruitment process just let us know. We’ll contact you as soon as we can to let you know if you have been successful at each stage.
Closing date
21st August 2022
Our roles generate a lot of interest and occasionally we have to close the adverts earlier than stated on our website, so don't hesitate, apply today and see where an Apprenticeship with us can take you!