Help us create a better banking experience
Our vision is to help our customers achieve their goals, supporting the Group’s purpose, to Help Britain Recover. Whether it’s saving, spending or borrowing, we want to help our personal and business customers navigate through their individual journey.
Mortgages, savings, loans, credit cards and motor finance. Our customers come to us because we’re a trusted name with a broad, competitive portfolio of products. But the industry is changing. And changing fast. So we're constantly re-evaluating what the bank of the future will be.
As the UK’s largest financial services group, we can make a real difference to tackling climate change by helping to finance a greener future together. That’s why we’ve set ourselves the ambitious goals of reducing the carbon emissions we finance by more than 50% by 2030, and becoming a net zero business by 2050.
Our role, in Retail Customers and Sustainable Products, is to understand the evolving needs of our customers, review the products we offer, and help design and build even better ones – all with the important focus of addressing climate change. We’re also redefining the ways we talk about, and market our products and services. We'll look for ways to tailor our products and services to recognise that different customers need different things from us. By listening and innovating, we’re making sure that everything we do is with our 25 million customers and one million businesses in mind.